Description

The 'Apply with SEEK' option will be utilized for International applicants, mainly Australia. If this does not apply to you please use the 'Apply' option.

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Customer Service Officer

Customer Support Consultant (Permanent)

Wollongong Metro Office | Hybrid Working

Monday to Friday | Day shifts | Paid training

Are you resilient, empathetic, and motivated to support people during some of life's most challenging moments? At Sedgwick, Caring Counts-and we're looking for customer-focused individuals to join our team in a permanent Customer Support Consultant role based in Wollongong CBD.

About the Role

In this frontline role, you'll support customers as they lodge insurance claims, providing calm, compassionate and professional service when it matters most. Working closely with your Sedgwick colleagues, you'll ensure customers and clients remain at the centre of everything you do while helping achieve timely and accurate outcomes.

Shift Options

This role operates Monday to Friday only, with shift options of 9:00am-5:00pm or 10:00am-6:00pm.

Training & Hybrid Working

The first two weeks of training will be five days per week in our Wollongong metro office. Following this initial training period, the role will move to a hybrid working model, with three days per week in the office.

Key Responsibilities

• Respond to customer insurance enquiries via phone and email
• Triage incoming calls and coordinate enquiries efficiently
• Collect and accurately process key customer information
• Deliver high-quality customer service to internal and external stakeholders
• Maintain professionalism and empathy in sensitive or stressful situations

About You

You'll thrive in this role if you are:

• Caring, empathetic and emotionally resilient
• Customer-focused and self-motivated
• Comfortable working in a fast-paced environment
• A clear and confident communicator with strong organisational skills
• Competent with basic Microsoft Office applications

What We Offer

• Permanent employment with stable Monday-Friday hours
• Hybrid working model following initial training
• Paid training delivered from our Wollongong metro office
• Ongoing learning through Sedgwick Australia University
• +0.5% above Superannuation Guarantee
• Domestic and international career pathways
• Access to Employee Resource Groups

Recruitment Process

• Police checks, Right to work Checks and Reference Checks
• Online interview via HireVue
• 2nd interview
• Adjustments and accommodations available-just let us know

Why Sedgwick?

Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. We live our values every day: Caring, Empathy, Accountability, Inclusion, Collaboration and Growth.

Sedgwick is an equal opportunity employer and is committed to ensuring our recruitment process is fair and accessible for all candidates.

👉 Interested? Click APPLY and upload your up-to-date resume.

Sedgwick is an Equal Opportunity Employer.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.