Description

Summary

At Hyatt, we believe our guests select our hotels because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences.

The Event Sales Manager is responsible for both selling and executing group and catering events , acting as the primary liaison between clients and hotel operations. This role blends proactive sales with detailed event planning, ensuring a seamless experience from initial inquiry through post-event follow-up.

This position focuses on generating and servicing business across weddings, social events, corporate meetings, and group bookings , while maximizing revenue, guest satisfaction, and long-term client relationships.

Key Responsibilities

• Sales & Business Development
  • Actively solicit, prospect, and secure new business in weddings, social, and corporate segments
  • Respond to inquiries, prepare proposals, and present customized event solutions
  • Negotiate contracts and pricing to maximize revenue and profitability
  • Monitor and manage sales pipeline (prospect, tentative, confirmed, and lost business) to improve conversion rates
  • Conduct site tours and client meetings, including evenings and weekends as needed
• Event Planning & Execution
  • Plan, coordinate, and execute all aspects of group and catering events
  • Serve as the primary contact for clients throughout the planning process
  • Detail all event requirements including food & beverage, audiovisual, room blocks, and event agendas
  • Oversee billing instructions, contracts, and final event reviews
  • Ensure seamless event execution through strong communication with operations teams
• Client Relationship Management
  • Build and maintain strong, long-term client relationships to drive repeat business
  • Deliver exceptional service throughout the entire event lifecycle
  • Provide timely and professional follow-up on all client inquiries and requests
• Collaboration & Operations
  • Lead and participate in event meetings and internal staff meetings
  • Work closely with Sales, Events, Culinary, and Operations teams to ensure alignment
  • Partner with administrative and support staff to execute events efficiently
  • Maintain a strong understanding of hotel offerings, services, and competitive landscape
• Revenue & Performance Focus
  • Maximize event revenue, room block utilization, and overall profitability
  • Ensure adherence to brand standards and service excellence
  • Identify opportunities for upselling and enhancing the guest experience

Qualifications

• 3-5 years of experience in hotel sales, catering, or event planning (luxury environment preferred)
• Proven experience in event sales and servicing, including weddings and social events
• Strong sales skills with demonstrated ability to negotiate and close business
• Excellent organizational and time management skills in a fast-paced environment
• Outstanding interpersonal, verbal, and written communication skills
• Detail-oriented with the ability to manage multiple events simultaneously
• Proficient in general computer systems and hotel sales/event platforms
• Ability to work a flexible schedule, including evenings, weekends, and holidays
• Bachelor's degree in Hospitality or related field preferred (or equivalent experience)
• Core Competencies
• Customer-focused mindset with a passion for delivering exceptional experiences
• Strong team player with the ability to collaborate across departments
• Strategic and entrepreneurial approach to business development
• High level of professionalism, responsiveness, and attention to detail

The pay range for this position will be between $72,000-$75,000, depending on experience.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.