Description

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.

This position offers an exciting opportunity to support executive ‑ level leadership, working closely with both the General Manager and the Director of Engineering. The role plays a critical part in the daily operations of the hotel ' s engineering team, ensuring seamless coordination between the department, hotel leadership, outside vendors, and internal teams.

With a blend of administrative expertise and operational awareness, the Executive Administrative Assistant/Engineering Coordinator helps maintain efficient workflows that uphold the hotel's safety, functionality, and guest satisfaction standards.

In addition to supporting the Engineering Department, this role is responsible for the Executive Office and provides direct assistance to the General Manager. Serving as the organizational backbone of the hotel's leadership office. This role manages administrative operations, facilitates communication, and ensures the smooth execution of both strategic initiatives and day‑to‑day priorities. Acting as a trusted partner to the GM, the assistant helps maintain focus, efficiency, and informed decision‑making across the hotel.

The position requires exceptional professionalism, discretion, and the ability to anticipate needs in a fast‑paced hospitality environment. Regular interaction with department heads, corporate representatives, guests, and external partners demands poise, accuracy, and a high level of service.

Key responsibilities

Provide administrative support to the Director of Engineering and engineering leadership team.

• Manage departmental communication, including phone calls, emails, work orders, and internal service requests.
• Maintain accurate records of maintenance activities, inspections, equipment logs, and compliance documentation.
• Assist with scheduling preventive maintenance tasks and tracking completion of work orders.
• Coordinate vendor visits, service appointments, and contractor access to hotel facilities.
• Process purchase orders, invoices, and inventory records for tools, supplies, and equipment.
• Support onboarding and training documentation for engineering team members.
• Ensure all administrative processes align with hotel safety standards, brand guidelines, and regulatory requirements.

• Serve as a central point of contact for engineering-related inquiries from other department
• Handle VIP guest communication and special requests on behalf of the GM.
• Coordinate with external partners, vendors, and community organizations.
• Represent the GM's office with professionalism in all interactions.
• Assist with coordinating leadership meetings and action tracking.
• Serve as a liaison between the GM and hotel departments to ensure clear communication and timely follow‑up.
• Support the GM in monitoring hotel performance metrics and departmental updates.
• Help prepare materials for ownership groups
• Assist with hotel initiatives, audits, and special projects as assigned by the GM.

Qualifications

Qualifications

• Strong analytical, organizational, and interpersonal skills
• Ability to interpret statistical and guest satisfaction data
• Excellent written and verbal communication skills, with the ability to produce complex documents
• High attention to detail and commitment to accuracy.
• Experience in hospitality or facilities management is a plus.
• Strong organizational and multitasking abilities.
• Excellent written and verbal communication skills.
• High level of discretion and ability to handle sensitive information.
• Proficiency with office software and hospitality systems.
• Ability to work independently, anticipate needs, and solve problems proactively.
• Prior experience in hospitality or executive support roles is highly beneficial