Description

The Business Support Recovery Analyst is a critical member of the PRS organization, responsible for managing and executing recovery processes. In this role, you will process changes, corrections, and adjustments to insurance policies in response to recovery initiatives that support both client and business needs. You will analyze recovery requirements, coordinate with stakeholders, and ensure effective resolution of recovery issues to minimize impact on policyholders, producers, underwriting, and operations. The Analyst will foster collaboration across all levels of the organization and maintain strong relationships with the PRS Recovery Team, Operations, IT, and Underwriting. Your attention to detail and proactive approach will help drive successful recovery outcomes and enhance overall service delivery.

Key Responsibilities:

• Collaborate with business and IT stakeholders to investigate reported issues and assess recovery needs.
• Present recovery analyses to the Recovery Team and Field Support, identifying impacts on results, regulatory compliance, and brand reputation.
• Recommend and coordinate recovery actions to minimize negative impacts.
• Provide IT with specific parameters to identify policies requiring recovery fixes.
• Communicate recovery details, impacted policies, and resolution steps to Underwriting, PRS Leadership, and IT.
• Maintain a recovery tracker and provide regular reports to executive leadership.
• Consult with IT, Field Support, Business Owners, and General Counsel to ensure compliance with guidelines.
• Develop and deliver customized recovery communications for clients, agents, field teams, and business groups, with General Counsel approval.
• Lead weekly recovery solution meetings and provide updates to all relevant stakeholders.
• Partner with IT to identify, test, and document solutions for recovery issues.
• Assist in defining project scope and resource needs for cross-departmental recoveries.
• Manage all steps of the recovery process, ensuring clear instructions and full resolution.
• Prepare recovery letters for clients and agents, explaining causes and corrective actions.
• Process policy changes in multiple PRS systems including: Masterpiece, PLS, DuckCreek, and CAHI/CAAS.

QUALIFICATIONS

Required Skills & Experience:

• 2+ years of experience in Contact Center or Insurance Operations.
• Proven problem-solving ability, resourceful in identifying root causes and implementing effective solutions.
• Exceptional attention to detail and accuracy in processing policy changes, corrections, and adjustments.
• Thorough and methodical approach to work, ensuring all tasks are completed to the highest standard.
• Results-oriented and proactive, able to manage multiple projects simultaneously in a fast-paced environment.
• Effective communicator, skilled at influencing outcomes and collaborating across matrixed teams.
• Continuous improvement mindset, always seeking opportunities to streamline processes and enhance business performance.
• Technical proficiency with insurance business processes, supporting systems, and preferred knowledge of MPRT, IMS, PLS, DuckCreek, and CAHI/CAAS.

Core Competencies for Business Support Recovery Analyst

1. Problem Solving
   Applies a structured and analytical approach to complex policy and recovery challenges, developing effective solutions and adapting strategies as needed. Manages workload efficiently under tight deadlines and seeks feedback to continuously improve.
2. Continuous Learning
   Proactively identifies areas for personal and professional growth, pursues relevant learning opportunities, and applies lessons learned to enhance future performance and support business recovery initiatives.
3. Initiative
   Takes ownership of assigned tasks and proactively seeks opportunities to contribute beyond core responsibilities. Leads or participates in projects that drive process improvement and departmental success.
4. Adaptability
   Responds effectively to changing priorities, environments, and complex situations. Maintains composure under pressure and leverages experiences to foster personal and team growth.
5. Results Orientation
   Sets clear, measurable goals aligned with organizational objectives, tracks progress and implements strategies to overcome obstacles. Regularly reviews outcomes to drive continuous improvement and deliver high-quality results.
6. Values Orientation
   Aligns actions with Chubb's core values and ethical standards. Demonstrates integrity in decision-making and seeks opportunities to innovate while maintaining ethical conduct.
7. Relationship Management, Communication, and Influence
   Builds and maintains strong relationships with stakeholders through active listening, responsiveness, and transparent communication. Tailor's messages to different audiences and provides timely updates to ensure alignment and trust.

The pay range for the role is $33,000 to $57,000 The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.

ABOUT US

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.