Description

Job Description

General Function

The Solutions Engineer demonstrates the practical and technical application of company products and services, delivering tailored solutions that meet customer needs in a rapid sales environment. The role researches customer requirements, presents value-driven demonstrations, and serves as a technical resource throughout the sales cycle. The individual in this role also supports internal teams, contributes to technical enablement, and communicates customer feedback for future product enhancements.

Duties & Responsibilities

• Prepare and deliver effective, high-volume product demonstrations tailored to customer requirements.

• Assess customer needs by collaborating with prospects, customers, and internal teams.

• Work closely with the Sales team to provide technical expertise and sales support for opportunities on a 90-day (or less) sales cycle.

• Maintain deep understanding of industry trends, competitive products, and emerging technologies.

• Serve as a point of coordination for demo scheduling and pre-demo preparation.

• Provide product training during evaluations or pilot engagements.

• Document customer feedback and relay insights to Product Management.

• Support the creation, curation, and refresh of demo videos and demo environments, ensuring data cleanliness and functional readiness.

• Participate in RFP responses and address technical follow-up questions.

• Troubleshoot and resolve demo or environment-related issues.

• Assist with customer escalations as needed.

Minimum Knowledge, Skills & Abilities Required

Experience

• 2-4 years of experience in technical sales, solution engineering, project management, product development, or a related field.

• Bachelor's degree in computer science, business, or related discipline.

• Experience supporting associations or nonprofit organizations is a major plus.

Technical Skills

• Proficiency in Office 365 (Word, Excel, PowerPoint, Outlook).

• Ability to learn and master new software quickly.

• Familiarity with CRM systems (Salesforce preferred).

Other Skills

• Strong communication (verbal, written, presentation) and interpersonal skills.

• Ability to work independently and manage multiple, shifting priorities in a fast-paced environment.

• High attention to detail and strong organizational skills.

• Customer-first mindset with excellent service orientation.

• Strong problem-solving, research, and analytical abilities.

• Ability to energize and collaborate with the broader team.

• Coachable, with a desire for continuous improvement.

Working Conditions

• Normal office environment with extended periods of computer usage.

• Occasional travel may be required.

Essential Functions

• Frequent computer and desk work.

• Occasional walking, standing, and light lifting (up to 25 lbs).

• Regular communication through speaking, listening, and written channels.

• Standard office mobility and document handling tasks.

About Us

Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive's cloud-based software and services to address their most pressing challenges - from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough - so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com.

Why Work Here?

At Momentive Software, we're a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you're looking for a place where your work matters and your ideas are valued, you'll find it here.

Medical, Dental & Vision Benefits

401(k) Savings Plan with Company Match

Flexible Planned Paid Time Off

Generous Sick Leave

Inclusive & Welcoming Environment

Purpose-Driven Culture

Work-Life Balance

Commitment to Community Involvement

Employer-Paid Parental Leave

Employer-Paid Short-Term Disability

Remote Work Flexibility

Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the United States (without sponsorship), and to complete the required employment eligibility verification form upon hire.