Senior IT Epic Analyst

Position Summary
Serves as a senior Epic analyst within the Ambulatory Clinical Applications team, with a significant focus on Epic Willow Ambulatory and Inventory, while also supporting EpicCare Ambulatory and related ambulatory clinical applications, including Epic and third-party integrated systems. This role partners with operational, clinical, pharmacy, revenue cycle, vendor, and technical stakeholders to design, configure, test, implement, support, and optimize solutions that improve ambulatory workflows and advance organizational priorities.
The ideal candidate has strong Epic build and troubleshooting experience, can work across application boundaries, and is comfortable supporting both day-to-day operational needs and broader optimization efforts. Experience with Willow Ambulatory and/or Inventory is strongly preferred, but the role is intended to provide flexible ambulatory optimization and support capacity rather than function as a single-application position

Key Responsibilities

• Serve as the primary Epic application expert, supporting complex clinical, operational, and revenue cycle workflows.

• Independently manage application design, build, configuration, testing, implementation, and ongoing support activities.

• Analyze business and operational requirements, identify root causes of complex issues, and recommend effective technical solutions.

• Lead troubleshooting efforts for advanced application, integration, and workflow issues spanning multiple systems.

• Design, configure, and maintain Epic functionality, including enhancements, new implementations, and system optimizations.

• Coordinate integrations between Epic, third-party vendors, and internally developed applications.

• Support software upgrades, release management, testing, and ongoing system maintenance.

• Develop and maintain documentation, workflows, testing scripts, and training materials.

• Collaborate with cross-functional teams to ensure successful project delivery and adoption of new functionality.

• Provide technical leadership, mentor junior analysts, and contribute to departmental best practices.

• Communicate project status, risks, and recommendations to stakeholders and leadership.

• Participate in user training and support activities as needed.

Qualifications

• Bachelor's degree required; equivalent education and experience may be considered.

• Epic certification preferred or willingness to obtain certification.

• Minimum 3 years of Epic application support, implementation, or build experience.

• Experience performing moderately complex Epic configurations, enhancements, and integrations.

• Strong analytical, troubleshooting, and problem-solving skills.

• Experience working directly with end users, operational teams, and leadership.

• Ability to develop training materials and educate system users.

Preferred Qualifications

• 5+ years of Epic application support and build experience.

• Experience supporting healthcare operations such as revenue cycle, patient scheduling, billing, finance, or clinical workflows.

• Experience integrating Epic with third-party systems and applications.

• Prior experience as an Epic or EHR super-user.

• Demonstrated ability to lead projects, influence stakeholders, and drive process improvements.

Core Competencies

• Epic application expertise

• Healthcare IT systems and integrations

• Workflow analysis and optimization

• Project leadership and implementation

• Advanced troubleshooting and problem resolution

• Stakeholder communication and collaboration

• User training and support