Description

Under general supervision, the Senior Building Permit Technician is responsible for the front-end management of plan intake, approval processing, permit issuance, and general document control. This position performs advanced technology based clerical and technical duties and assists in the operation of the Division of Building and Codes. This position assists with small scale residential plan reviews to ensure compliance with applicable building codes and city ordinances. The position requires impeccable customer service and must have strong written and verbal communication skills to assist and advise the public, property owners, and contractors on code requirements, along with other applicable regulations and departmental policies.

Requirements

      Performs a cursory review of project documentation and either accepts or rejects the documents based on departmental policies and minimum information requirements for plan submittal.  

      Processes construction permits which include a cursory review of project documentation based on departmental policies and minimum information requirements for plan submittal, fee assessment, issuance of permit cards and plan review comments.

      Conducts plan reviews of small-scale residential construction such as detached garages, basement finishes, decks, plot plans, etc. 

      Maintains plan review, inspection, and permit records 

      Processes contractor licenses. 

      Assist in answering the division’s shared phone line and returning voicemails within 24 hours of receipt, or the next business day. 

      Responds to and prepares documentation as requested per the Colorado Open Records Act (CORA).

      Assist the Deputy Building Official with the creation and maintenance of the division’s scopes of procedure.

      Supplies informational documents on permitting procedures and explains their use to customers.

      Establishes and maintains all divisional records.  Updates and enters appropriate information into city computer systems.

      Assist customers with the electronic submittal of licenses and permits.

      Assists in processing department billings and refunds.

      Acts as liaison with other departments routing construction plans and review notifications to appropriate city departments.  

      Assists in the training of less experienced permit technicians in permitting and licensing procedures and department policies.

      Provides expertise in and troubleshooting of the permitting software. 

      Investigates complaints and assists internal and external customers in resolving problems and conflicts that may arise during the processing of permits and licenses. 

      Schedules appointments, maintains files, makes memos to records, retrieves data, and prepares reports.

      Responds to inquiries from all stakeholders on building codes and inspections.

      Provides support with answering the division’s main phone line and responding to voicemails. 

      Performs other duties as assigned. 

IV.      EDUCATION, EXPERIENCE, AND CERTIFICATIONS
 

Education: 

      Minimal: High School Diploma or GED. 

      Preferred: Associate’s degree in construction management, business, communication, or similar.  

Work Experience:    

      Five (5) years of clerical experience

      Five (5) years of customer service experience with high public contact.

      Three (3) years of experience as a Permit Technician.

 Certifications and/or Licensures:  

      **Required: International Code Council (ICC) Permit Technician Certification

      Preferred: Required certification(s) plus International Code Council (ICC) Residential Plans Examiner Certification

      A valid Colorado driver’s license and a clear or acceptable MVR is mandatory. 

**Required certifications must be obtained within 12 months of employment. 

An equivalent combination of education, training and relevant job experience may be substituted.

V.       KNOWLEDGE, SKILLS, AND ABILITIES
 

Knowledge of: 

      PDF manipulation such as the combining of files, applying city seals and stamps, flattening documents, creating fillable forms, and similar by use of BlueBeam Revu. 

      materials and equipment used in plan review and on-line permitting.

      local laws, statutes, and ordinances related to construction and building inspection.

      the policies, procedures and goals of the city of Englewood and the division.

      practices and principles of quality customer service.

Skill in: 

      maintaining multiple records, files, and tracking systems for applications at various stages of review and approval process.

      reviewing and processing applications for permits and licenses following established procedures.

      reviewing proposed building projects and determining the types of permits required.

      interpreting, creating, and explaining division policies and procedures.

      reviewing plans for residential building projects (new construction, detached garages, basement finishes, decks, plot plans, etc.) and determining the types of permits required.

      investigating, analyzing, evaluating, and resolving operational and procedural challenges. 

      analyzing and evaluating information accurately.

      interpreting, understanding, and following complex statutes, ordinances, regulations, standards, and guidelines.

Ability to:

      listen well and communicate effectively orally and in writing with detail to grammatical accuracy. 

      work independently performing various administrative functions.

      collect fees and process refunds.

      prepare routine statistical reports, analyze data, draw logical conclusions, and make sound decisions and recommendations.

      effectively respond to and resolve customer inquiries.

      assist with the drafting of the division’s policies and procedures.

      assist with the assessing and mediation of complex and controversial problems, issues, and concerns.

      respond with tact, composure, and courtesy when dealing with individuals who may be experiencing significant stress.

      regularly exercise significant discretion and independent judgment for daily operations. 

      use standard office equipment, computer equipment and software including word processing, database management, spreadsheet applications, electronic mail, and certified mail.

      establish and maintain effective working relationships with city employees, developers, contractors, and the general public.

      review and process applications for permits and licenses based upon established procedures.