Description

Deputy Team Leader & Senior Customer Service Your new company
In this role you'll be working for a worldwide service company based within Melbourne Airport.
Your new role
You'll be responsible for providing support day to day, across different functionalities of the airport - Due to this role being based at the airport, there is no work from home.
This role will have set hours - This can't be altered.
Monday - 12:30pm-8:30pmTuesday - 12:00pm-8:30pmWednesday - 10:00am-6:00pmThursday - 07:00am-2:00pmFriday- 06:00am - 2:00pm

• Providing support via phone and email
• Assist with rostering
• Identifying & troubleshooting problems
• Support and resolve any airport issues
• Creating a positive customer experience
• Ability to triage queries and complaints
• Inputting correct data within the system
• Following up on all issues when required

What you'll need to succeed

• 2 years of recent contact centre experience dealing with inbound and outbound calls
• Prior experience as a Team Leader or Senior CS Level
• Flexibility to work 24/7 365 days per year
• Ability to pass a police check and ASIC (Aviation Security Identification Card)
• Tech-savvy - Can use multiple systems, including Microsoft products
• Ability to build good relationships
• Great communication both written and verbal
• Having full working rights without restrictions

What you'll get in return

• Located in Melbourne Airport
• Free car park on site
• Great team culture
• $75k + Super based on the hours mentioned

What you need to do now
If you're interested in this role, click 'apply now'
#2979360