Salary: $65,000-$85,000

Schedule: Monday through Friday 9am-5pm, with flexibility

The Telecommunications Administrator will be responsible for the day-to-day management and support of our telecommunications infrastructure, primarily consisting of Voice Over IP devices, as well as all related networking equipment. This includes cloud hosted VOIP systems from multiple providers, Cisco Meraki switches and firewalls, and a variety of physical and software phones. Provide backup support to our networking team as required, and as time permits.

Who We Are

At Advocates, we provide comprehensive services for people facing developmental, mental health, or other life challenges.

We're a nonprofit, mission-driven organization with a person-centered approach, empowering the individuals we support to make choices, build independence, and live full, meaningful lives.

Our work is rooted in respect, compassion, and inclusion, and we envision a world where individual differences are appreciated and celebrated.

At Advocates, we value the ideas, experiences, and contributions of every employee and are committed to fostering a supportive, welcoming culture where people can learn, grow, and make a meaningful impact.

 
Minimum Education Required
High School Diploma/GED

Responsibilities

• Install and configure IP phones and relevant settings in network switches, routers, and firewalls.
• Manage and support all aspects of the VOIP communications infrastructure, including hardware and software.
• Ensure the operational health of the telecommunications environment, including security, availability, performance, interoperability and reliability.
• Collaborate with internal customers, internal support teams, external support, and Value-Added Reseller (VAR) as required to support existing and implement new telecommunications systems.
• Serve as a backup to the Network Administrator in supporting on premises servers, network equipment, and applications.
• These include HPE servers, Cisco/Meraki networking equipment, and Microsoft Windows Server operating systems.
• Ensure that individuals we support are treated with dignity and respect in accordance with Advocates’ Human Rights policy.