Description

Summary

Join Our Award-Winning Resort in Paradise
Nestled in the heart of Key West-just steps from vibrant Duval Street-our resort is a serene waterfront escape, ranked #1 in Condé Nast Traveler's Top 10 Resorts in the Florida Keys. With breathtaking ocean views, a celebrity chef-helmed restaurant, and an award-winning spa, we set the stage for unforgettable experiences, from golden sunsets to exhilarating island adventures.

As our Wedding & Events Sales and Planning Manager, you'll be the architect of life's most cherished celebrations, representing a property where relaxed luxury meets world-class hospitality. From intimate weddings to dynamic corporate gatherings, you'll craft moments that linger in memory long after the last toast.

If you're a passionate leader ready to elevate every detail and create extraordinary experiences, this is your opportunity to join a team defining excellence in the Florida Keys. Be part of something truly special-where every day feels like a celebration.

What Does the Role Entail?

The Wedding & Event Sales and Planning Manager is responsible for driving revenue through the strategic sales, planning, and execution of weddings and social events at the resort. This role serves as the primary point of contact for high-touch clients, overseeing the full sales cycle from inquiry through contract execution and collaborating closely with operations to ensure seamless event delivery. The ideal candidate is a relationship-driven, detail-oriented professional with a strong understanding of luxury or resort-style events.

Key responsibilities include but are not limited to:

• Proactively solicit, negotiate, and close wedding and social event business to meet or exceed established revenue goals.
• Respond to inquiries in a timely and professional manner, providing customized proposals and site tours.
• Negotiate contracts, concessions, and terms in accordance with resort guidelines.
• Maintain accurate forecasting, booking pace reports, and revenue tracking.
• Serve as the primary liaison for wedding and social event clients from initial booking through event execution.
• Coordinate event details including guest counts, menus, floor plans, timelines, and special requests.
• Ensure a high level of personalized service and relationship management for VIP and repeat clients.
• Partner closely with Sales, Food & Beverage, Culinary, Rooms, and other resort departments to ensure flawless event execution.
• Lead internal event planning meetings and communicate client expectations clearly to operational teams.
• Be present on-site for key events as needed to ensure quality standards are met.
• Assist with training, best practices, and process improvement within the commercial services team.
• Maintain detailed client files, contracts, and event documentation within the sales and event management systems.
• Ensure compliance with resort policies, brand standards, and legal requirements.
• Participate in budgeting, goal setting, and annual business planning.
• Support leadership with market insights, competitive analysis, and strategic initiatives.

Benefits We Offer:

• Relocation Package.
• Paid Time Off (PTO) immediately upon hire.
• Health Insurance coverage starting at 30 days.
• 401(k) plan with company match.
• Complimentary and discounted Hyatt Hotel stays at locations worldwide.
• Wellness and Education Reimbursements to support your professional and personal growth.
• Complimentary Meals during your shift.
• Complimentary Parking for all colleagues.

Ready to make an impact in one of the most iconic destinations? Apply today and join a team that turns every event into an unforgettable experience!

Qualifications

• Minimum of 2 years of experience in wedding, catering, or event sales, preferably within a resort or Leisure hotel environment or comparable experience preferred.
• Proven track record of meeting or exceeding sales goals
• Strong negotiation, communication, and presentation skills.
• Strong analytical skills with the ability to interpret data, assess situations, draw logical conclusions, and make sound recommendations.
• Exceptional organizational skills with the ability to manage multiple events simultaneously.
• Proficiency or knowledge in sales and event management systems
• Flexible schedule with availability to work evenings, weekends, and holidays as business demands.
• Passion for weddings, social events, and elevated guest experiences.
• Professional presence with a service-oriented mindset.
• Ability to build long-term client relationships and generate repeat business.
• Strong attention to detail and problem-solving abilities.