Description

Library Division Manager – Customer Access

Work Location:

Austin Central Library - 710 West Cesar Chavez St., 78702

Salary Range:

$75,930 to $96,430 annually

Hours:

Exempt | Full-time | 40 hours per week

External applicants, APPLY HERE: COA Careers: Lib Div Mgr Customer Access

Internal COA applicant, apply here: Workday Jobs Hub | Lib Div Mgr Customer Access

The Austin Public Library is seeking an innovative and strategic Customer Access Library Division Manager. This key leader shapes system-wide approaches to material circulation, customercentric policies, and continuous process improvement. Overseeing Customer Service, Collections, and Cataloging, they champion equitable access, expand the library’s cardholder base, and elevate the overall user experience across the entire system.

Interested in joining us? Here’s what we’re looking for in our next leader.

Purpose:       

Working independently, this position organizes and manages a major division or program to provide library services.

Duties, Functions, and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Develops short- and long-range plans.
• Develops and monitors division or section budget and grant applications.
• Chairs and serves on professional committees.
• Serves on Austin Public Library Management Team. Works or travels to several locations and serves on library-wide committees and task forces.
• Investigates and resolves customer complaints.
• Clarifies City and department regulations.
• Develops division policies and procedures and participates in the development of department policies.
• Prepares and presents programs, articles, reports, and projects.
• Represents the City of Austin and the Austin Public Library to the public.
• Represents the interests of the Library and/or division to City officials.
   

Responsibilities - Supervisor and/or Leadership Exercised:

Responsible for the full range of supervisory activities, including selection, training, evaluation, counseling, and recommendation for dismissal.

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of professional library procedures, systems, and techniques.
• Knowledge of equity, diversity, and inclusion principles and practices in libraries.
• Knowledge of fiscal planning and budget preparation.
• Knowledge of reference and research procedures.
• Knowledge of library materials/tools available for library work.
• Knowledge of Federal, State, and Local laws.
• Knowledge of City practice, policy, and procedures.
• Knowledge of supervisory and managerial techniques and principles.
• Knowledge of contract development and management.
• Skill in oral and written communication.
• Skill in handling multiple tasks and prioritizing.
• Skill in using computers and related software, including Microsoft Office products.
• Skill in data analysis and problem solving.
• Skill in planning and organizing.
• Ability to forecast public demand for services.
• Ability to analyze/evaluate major programs, policies, procedures, services, and facilities to develop recommendations.
• Ability to facilitate discussions and resolve issues.
• Ability to stay abreast of library trends.
• Ability to establish and maintain good working relationships with other City employees and the public.
• Ability to provide high-level customer service.
• Ability to work with people of diverse backgrounds.
   

 MINIMUM QUALIFICATIONS:

• Graduation with a Bachelor's degree from an accredited college or university in a related field, plus seven (7) years of related experience, including four (4) years of experience in a lead or supervisory capacity
  OR
• Graduation with a Master’s degree from an accredited college or university in a related field, plus five (5) years of related experience, including three (3) years of experience in a lead or supervisory capacity.

Licenses and Certifications Required:

Valid Class C Driver License.

PREFERRED QUALIFICATIONS:

• Leadership: Demonstrated ability to lead and develop managers, motivate teams, and achieve goals with strong problem-solving, decision-making, prioritization, and communication skills.
• Budgetary Management: Proven ability to manage budgets effectively, ensuring fiscal responsibility and strategic resource allocation.
• Collection & Catalog Management: Knowledge of trends and strategies in acquisitions, cataloging, and collection development to optimize library offerings.
• Library Technologies: Familiarity with emerging digital resources, e-content platforms, and library technologies that support circulation and user engagement.
• Data-Driven Decision Making: Ability to use analytics, metrics, and user data to inform strategies for circulation, collection development, and service improvement.
   

Application Information: 

• A detailed, complete COA employment application is REQUIRED. It helps us to better evaluate your qualifications and will be used to determine your salary if you are selected for this position.
• Please be sure to provide a COMPLETE and detailed employment history, including all previous employment that you wish to be considered as part of your qualifications.
• For each position, please describe your specific experience as it relates to the minimum and preferred qualifications.
• Incomplete applications will not be considered.
  Note: A cover letter and/or resume will NOT be used to substitute for an incomplete job application
• Please understand that your job application, cover letter, and resume will be used to measure or assess your written communication skills, including grammar, punctuation, and spelling, in helping us screen applications and determine candidates to be interviewed.
  
  

 Additional Information:

• TRAVEL: If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.
• All new employees are required to attend City of Austin and Austin Public Library training as scheduled and should arrange their outside schedules to accommodate such training.
• This posting may be used to fill additional vacancies of the same job title that may become vacant. The additional vacancies may include a difference in work location, workweek hours, and schedule. Filling additional vacancies from this posting is based on the business needs of the department.

Driving Requirements:

• This position requires a Valid Texas Class C Driver’s License or the ability to acquire one by your hire date. External New Hires must meet theCity of Austin’s Driver Record Evaluation (DRE) requisite . To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months.

If Selected as a Top Candidate:

• Verification of the minimum qualifications (Graduation with a Bachelor's degree from an accredited college or university in a related field, plus seven (7) years of related experience, including four (4) years of experience in a lead or supervisory capacity OR Graduation with a Master’s degree from an accredited college or university in a related field, plus five (5) years of related experience, including three (3) years of experience in a lead or supervisory capacity) will be required.
• VETERAN: veteran candidates will be required to provide a copy of their DD-214

Language:

• Must have the ability to read, write, and speak fluently in English.

Important Note to Applicants: 

The Austin Public Library reserves the right to close posted positions prior to the advertised close date, based on recruitment strategies and business needs.

Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time. 

External applicants, APPLY HERE: COA Careers: Lib Div Mgr Customer Access

Internal COA applicant, apply here: Workday Jobs Hub | Lib Div Mgr Customer Access