Description

Summary: 

Fusion is seeking a strategic, client-focused Account Manager with 5+ years of experience to lead complex corporate meetings and incentive travel programs. This role serves as the primary client contact, driving program strategy, managing budgets and timelines, and ensuring seamless execution from concept through reconciliation.

The Account Manager oversees multiple programs simultaneously, leads cross-functional teams, anticipates challenges, and delivers exceptional service to clients and participants. This position requires strong leadership, financial acumen, and the ability to thrive in a fast-paced, agency environment while building trusted client partnerships.

Key Responsibilities:

• Day-to-Day client contact for designing, planning, and executing meetings, events & incentive programs
• Builds and maintains a strong and trusted relationship with both the client, partners, and the internal teams such as registration, creative, digital, incentives, and production teams
• Works creatively and analytically in a problem-solving environment demonstrating teamwork, innovation, and excellence
• Creates and manages project timelines and budgets and ensures timely and successful delivery of projects, while holding teams accountable
• Track key program metrics and report program status as needed to clients and necessary internal teams
• Creates and manages project timelines and budgets and ensures timely and successful delivery of projects, while holding teams accountable
• Identify and grow client opportunities
• Responsible for final program debrief, recap, and final bill
• Travel and on-site program operation will be required
• Perform additional duties as assigned

Requirements

Qualifications:

• Bachelor’s Degree in Marketing, Hospitality, Event & Meeting Management, Communications or related field.
• 5+ years of planning and operating meetings, events, and incentive programs.
• Experience in developing and maintaining internal/external time frames and client budgets.
• Experience in providing creative solutions based on client/brand needs.
• Ability to manage multiple projects at a time while paying strict attention to detail.
• Ability to adapt to a fast-paced, growing agency environment while delivering on client needs and those of the agency.
• Ability to think and lead strategic conversations with confidence; gain internal team alignment on a message, and prepare the team to deliver a presentation to clients.
• Exceptional skill with written and verbal communication, time management, and organization
• Ability to deliver a high level of customer service
• Ability to maintain a high level of accuracy and attention to detail
• Decisive and successful problem-solving skills
• Positive enthusiastic attitude
• Self-starter who can work efficiently and effectively without constant supervision
• Willingness to work as a team and pitch in as needed outside the essential functions
• Strong Computer Skills, including proficient use of Microsoft Suite: Word, Excel, PowerPoint, OneDrive; Cvent knowledge a plus.
• Ability and desire to travel