Description

• Be an expert and demonstrate knowledge of all services/features, hours of operations, room types, daily house count and expected arrivals/departures, room availability status, scheduled in-house group activities to anticipate and respond to guest inquiries promptly and accurately
• Prepare and properly distribute room assignment sheets to scheduled staff and ensure assignments are completed at the end of each shift
• Effectively communicate changes of assignment sheets as they arise throughout the shift
• Assign and maintain accurate distribution records of keys and communication equipment (e.g. radio, phones, etc.)
• Assist Executive Housekeeper with regular inventories & order of supplies to ensure that par levels are consistent
• Consistently perform inspections and maintain safety and cleanliness of guest rooms, public space and heart-of-house areas
• Instills a calm, organized approach when interacting in stressful situations
• Approach internal and external guest opportunities with a sense of heartfelt care and urgency; provide prompt follow-up to ensure 100% guest satisfaction
• Ensure that sufficient staffing is present to meet the daily business demands
• Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent data
• Foster and maintain strong, positive relationships with team members across all departments through communication and regular face-to-face interaction

• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
• With opening hotels, previous hotel pre-opening experience preferred
• Service oriented style with professional presentations skills
• At least 2 years progressive management experience within the Rooms Division of a hotel
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Clear concise written and verbal communication skills in English
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills