Description

The Operations Manager at Broadway Grand Prix is responsible for overseeing the daily operations of the facility, ensuring a safe, enjoyable, and efficient experience for all guests. This role combines leadership, strategic planning, and operational excellence to enhance the park's performance and customer satisfaction.

Requirements

Essential Duties and Responsibilities:

Operational Oversight:

•       Manage the day-to-day operations of the go-kart park, including the racetrack, arcade, food and beverage services, and other attractions.
•       Ensure that all facilities are maintained to the highest safety and cleanliness standards.
•       Manage and oversee the operations of various departments within the amusement park, including rides, food & beverage, retail, and guest services
•       Develop and implement operational policies, procedures, and best practices to enhance guest experience
•       Coordinate staffing schedules and ensure adequate coverage across all areas of the park while monitoring costs

Safety Compliance:

•       Implement and enforce safety protocols and procedures to ensure the well-being of guests and team members.
•       Regularly review and update safety policies in compliance with local regulations and industry best practices.
•       Monitor Park attendance, ride utilization, and other key performance metrics to identify opportunities for optimization
•       Liaison with maintenance and technical teams to ensure rides, facilities, and equipment are properly maintained and in compliance with safety standards.

 Customer Experience:

•       Develop and implement strategies to enhance guest satisfaction, including feedback collection and response systems.
•       Address customer inquiries, incidents and concerns promptly and professionally.
•       Respond to guest inquiries and complaints, and work to resolve issues in a timely and professional manner
•       Collaborate with the marketing and sales teams to support promotional activities and special events.
•       Foster a positive and collaborative work environment for the operations team

Financial Management:

•       Assist in budget preparation and manage operational expenditure to ensure profitability.
•       Monitor financial performance, including sales targets, inventory management, and payroll cost control.
•      Manage the park's budget and resources to maximize operational efficiency and profitability.
•      Identify and implement process improvements to enhance productivity and reduce costs