Description
Are We the Place for You?
The Post Office Credit Union of Maryland ($28M; Baltimore, MD) is seeking an inspiring, forward-thinking leader to serve as our next Operations Manager. This is an exciting opportunity to join a close-knit credit union with a proud history and a strong vision for the future.
Since our founding in 1929, the purpose of the Post Office Credit Union of Maryland (POCUMD) has remained constant: to promote thrift and financial well-being for our members through fair and affordable financial services. Today, we proudly serve nearly 3,000 members while staying true to the credit union philosophy of people helping people. Our motto, “We Deliver for You,” is more than a slogan – it's our promise to every member we serve.
Is This the Career for You?
Reporting directly to the President/CEO, the Operations Manager will play a pivotal role in shaping the credit union’s operational and financial future. This position is perfect for someone who thrives at the intersection of finance, operations, and strategic growth – someone who can see the big picture and still roll up their sleeves to ensure the details are right.
In this role, you will:
Lead initiatives that strengthen organizational efficiency, enhance member service delivery, and improve financial performance.
Partner closely with leaders across the credit union to ensure a holistic, cross-functional approach to success.
Analyze financial and operational data to identify opportunities for growth, margin improvement, and cost efficiency.
Help modernize systems, streamline processes, and implement technology that improves both member and employee experience.
Support strategic planning, process improvement, and the development of a high-performing, future-focused culture.
The ideal candidate will be an aspirational leader who embraces innovation, challenges silos, and inspires collaboration. You’ll be a change agent who sees possibilities where others see obstacles – and you’ll be energized by helping the credit union grow stronger, smarter, and better prepared for the future.
Requirements
Help Us Get to Know You
Qualified candidates will have 5+ years of experience in financial institution operations, accounting, or a related discipline (credit union experience preferred). A proven track record of driving operational excellence and financial health through strategic decision-making. Strong analytical skills, with the ability to turn data into actionable strategies. Exceptional communication and leadership skills to inspire both peers and staff.
This is a unique opportunity to help shape the next chapter of a credit union that values service, innovation, and community impact. We offer a competitive salary, excellent benefits, and a collaborative environment where your contributions will make a visible difference every day.
The salary range for this position is approximately $65,000-$70,000 annually.
