Description

Overview:

This person will solicit group business that will enable the hotel to meet and/or exceed revenue goals in room and food and beverage. This position is designated for a seasoned sales professional who desires to be the best in their field and will continue to show exceptionally strong sales performance by consistently being the leader in revenue production. Essential functions include prospecting new customers, building relationships with new and existing customers, written communication and contract negotiation, analyzing, presenting and responding to RFP's daily. Participate in daily business review meetings, pre-event meetings, trainings and other sales related meetings. Work with other departments within the hotel to provide quality service to customers. Attend community/social events and industry meetings. Knowledge of hotel and competitive market. Develop and maintain knowledge of market trends, and competition.

Requirements

Essential Job Functions

Creates individual account development plans, detailing objectives, timescales and sales methods to support the defined account strategies.
Excellent consultative skill with high degree of diplomacy, Must display strong written and oral communication skills.
Strong motivator with proven people management skills and excellent interpersonal skills. Ability to execute strategic direction for the company and influence others in the support of that strategy. Ability to direct multiple projects simultaneously.
Ability to develop presentations with targeted messages. Comfortable making presentation in various settings to include key decision makers.
Account Management – Adheres to best practices to ensure customer account objectives are defined and appropriate sales activities are completed.
Accurately identifies the level of influence and decision making power of contacts in the customer organization and uses these to secure business.
Develops customer accounts to increase market / customer share - all revenue streams - locally, nationally, globally.
Market Intelligence
Monitors and maintains competitor set activity including:
Financial Performance
SWOT Analysis
Key Accounts/Market Share
Establishes, enhances and maintains productive quality working relationships with clients and customers.
Contributes ideas to improve the products and services offered.
Creates an atmosphere which motivates and encourages people to perform to the best of their ability, minimizing conflict where it occurs.
Qualifications:

General Skills/Qualifications

High school graduate, some college
A minimum of 2-3 years in a sales role
Strong Experience with Delphi FDC
Ability to prioritize and follow-through
Excellent writing and proof-reading skills
Strong experience with Microsoft Office programs
Ability to satisfactorily communicate verbally and in writing in English
Able to provide legible communication
Ability to compute basic mathematical calculations
Ability to prioritize and organize work assignments
Ability to be a clear thinker, analyze and resolve problems exercising good judgment
Ability to focus on detail
Must be proficient in computers, including Microsoft Office (Word, Excel, PowerPoint)
Strong Writing, editing, business letter format skills
Present a professional appearance and confidence
Ability to ensure security and confidentiality of client information and hotel data
Ability to work without supervision
Achieve and exceed budgeted room nights and revenue goals annually.
Analyze and estimate total value of each piece of business and negotiate best situation for achieving optimum revenue for the hotel while ensuring excellent customer service.
Utilize the marketing plan in order to uncover new and potential business.
Assist Sales/Catering/Convention services in obtaining necessary customer information and closing business, as requested
Communication and Leadership Skills
Communicates openly and clearly both verbally and in writing.
Pitches information at the appropriate level.
Listens to the needs of others before contributing.
Develops positive working relationships at all levels.
Self Management - Sets high personal performance standards.
Plans, organizes and uses a systematic approach to get things done.
Prioritizes actions and manages tasks through to completion.
Actively seeks opportunities to develop and learn from experiences.
Problem Solving and Decision Making
Collects and analyzes relevant information about a problem.
Seeks innovative solutions.
Makes a conscious decision to go for action.
Accepts personal responsibility to makes things happen.
Pro-Active Behavior
Self-reliant, working with minimal control and direction.
Acts on own initiative when appropriate.
Takes calculated risks to achieve results.
Thinks ahead, developing contingency plans where necessary.
Has drive and determination to succeed.
Influencing Skills
Presents powerful arguments which persuade others.
Expresses confidence in own ideas and networks with others.
Gains commitment to action from a range of people.
Flexibility
Adapts quickly and positively to new situations.
Continues to be productive in changing circumstances.
Can handle more than one task/situation at a time.
Must be able to lift and carry up to 50lbs.