Description

We are seeking a reliable, personable, and customer-focused individual to join our team as a Ticket Sales & Retail Associate. This role is ideal for someone who enjoys working in a fast-paced, guest-facing environment and takes pride in delivering excellent customer service.

The position focuses on selling tour tickets, assisting with kayak rentals, retail sales, and ensuring a smooth and welcoming check-in experience for guests.

Key Responsibilities
Ticket Sales & Reservations- 

• Assist guests with booking tour tickets for New England Eco Adventures and Rugosa Lobster Tours
• Provide clear and accurate information about tours, schedules, and availability
• Process payments and manage reservations efficiently
• Calls to guests when tours get cancelled due to inclement weather 

Retail Sales

• Assist customers with merchandise purchases
• Maintain a clean, organized, and visually appealing retail space

Guest Check-In & Customer Service

• Greet guests upon arrival and manage the check-in process for tours
• Ensure all guests are accounted for and directed appropriately for their experience
• Provide a welcoming and professional first impression

Kayak Rentals

• Assist guests with kayak rental bookings
• Greet guests upon arrival and manage the check-in process for their rental
  
  

General Operations Support

• Maintain cleanliness and organization of the workspace
• Support daily operations to ensure a seamless guest experience
• Communicate effectively with team members

Requirements

Qualifications

• Strong communication and interpersonal skills
• Friendly, outgoing, and professional demeanor
• Basic computer skills and comfort with booking systems
• Ability to multitask in a fast-paced environment
• Dependable and punctual